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• Case sensitive
• Between 6-20 characters long
• 1 or more letters
• 1 or more numbers

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• Passwords are case sensitive
• Make sure your keyboard doesn't have the caps lock on
• Your password is between 6-20 characters long
• Your password will have at least one letter and one number
• Your user ID is at least 6 characters long
• Your user ID can contain letters, numbers, the @ symbol, a dash, an underscore or a period. It does not have a period as the first or last character